Complaints

As a regulated RICS firm, we have in place a complaints handling procedure which meets the regulatory requirements. Our procedure has two stages.

Stage One – gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two.

Stage Two – you have the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.